Chandra Batchu

About Me

I am a passionate Business Analyst with a background in engineering, digital business, and data analytics. I specialize in transforming business needs into strategic outcomes through process optimization, stakeholder collaboration, and data-driven insights. Focused, adaptable, and committed to delivering results that create lasting value.

Skills

Requirements Gathering & Documentation

Process Mapping (BPMN, Visio, Lucidchart)

Stakeholder Engagement

User Acceptance Testing (UAT)

Data Analysis & KPI Dashboards (Power BI)

Project Management & Agile Methodologies

Projects

Pothole Management Business Case - City of Edmonton

Led sustainability analysis for pothole management using benchmarking, surveys, and performance measurement dashboards.

Tools: SurveyMonkey, Lucidchart, MS Excel, HTML/CSS

View Project

Retail Data Analytics - NTT Data

Produced dashboards and reports to drive customer experience improvements through retail data KPIs.

Tools: Power BI, SQL, SSMS, Azure Data Factory

Healthcare Operations Analytics - Zoylo Digihealth

Optimized onboarding and service processes, developed trackers and dashboards improving operational efficiency by 25%.

Tools: Power BI, SQL, Tableau

Certifications

Professional Scrum Master (PSM I)
MS Dynamics 365 FinOps, Customer Engagement
SQL Data Analysis, Power BI, Azure Data Factory
Tableau Visual Analytics, TIBCO Spotfire Cloud

Education

Business Analysis & Project Management Certificate – MacEwan University, Edmonton, Canada (2023–2025)
Master of Digital Business – University of Waikato, New Zealand (2020–2021)
Bachelor of Engineering (Civil) – India